At Privacy Policy Lucky Star Casino, we respect your privacy and are committed to protecting the personal data of all users in Côte d’Ivoire and beyond. This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights as a user.
By registering and using the Lucky Star platform, you agree to the practices described below.
1. 📋 What Information We Collect
We may collect and process the following types of personal data:
✅ Registration Data:
- Full name
- Email address
- Mobile phone number
- Date of birth
- Preferred currency (XOF/CFA)
✅ Transaction Data:
- Deposit and withdrawal history
- Selected payment method (e.g., Orange Money, MTN Mobile Money, Crypto)
✅ Usage Data:
- Login times and IP address
- Browser/device type
- Game history and activity logs
✅ KYC Verification (when required):
- National ID or passport copy
- Utility bill or proof of address
- Selfie or video verification
2. 🎯 Why We Collect Your Data
Lucky Star Casino collects personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | To create, maintain, and verify your user account |
| Transaction Processing | To enable secure deposits and withdrawals in CFA |
| Bonus & Promotion Management | To send personalized offers and activate promo codes |
| Responsible Gaming Tools | To track betting limits, self-exclusion, and control tools |
| Legal & Regulatory Compliance | To comply with gaming laws and AML/KYC requirements |
| Platform Optimization | To improve user experience and site performance |
3. 🛡️ How We Protect Your Information
We implement strict security measures to protect all personal and financial information shared on our platform:
- 🔒 SSL encryption across all transactions
- 🔐 Two-factor authentication (2FA) for account access
- 🛑 Firewall and intrusion detection systems
- 🗃️ Secure storage of ID and documents with restricted access
- ⚖️ Compliance with international data protection laws
Your information will never be sold or shared with unauthorized third parties.
4. 🤝 When We Share Your Data
We may share limited data with trusted third parties in the following cases:
| Party Type | Reason for Sharing |
|---|---|
| Payment providers | To process deposits and withdrawals securely |
| Verification services | To complete identity and KYC checks |
| Regulatory authorities | To meet legal obligations under gaming licenses |
| Anti-fraud partners | To detect and prevent fraudulent activity |
All third parties must comply with strict confidentiality and data handling policies.
5. 🍪 Cookies and Tracking Technologies
Lucky Star uses cookies to improve your experience. These help us:
- Remember your language and device settings
- Track game preferences and bonus usage
- Analyze website performance and fix errors
- Deliver targeted promotional offers (if opted-in)
You can disable cookies in your browser settings, but doing so may limit functionality.
6. 🧾 Your Rights as a Player
As a registered user from Côte d’Ivoire, you have the right to:
- ✅ Access the personal data we hold about you
- ✅ Request corrections to inaccurate information
- ✅ Request deletion of your account and related data
- ✅ Withdraw consent for promotional communication
- ✅ Limit or object to specific types of data processing
- ✅ Request a copy of your data in a portable format
To make a data request, contact us at: [email protected]
7. 📆 Data Retention Policy
We retain your personal information only as long as necessary for:
- Regulatory compliance (e.g., AML or tax audits)
- Resolving disputes
- Enforcing our terms and conditions
Inactive accounts may be archived or deleted after 5 years.
8. 📍 Jurisdiction and Legal Basis
Lucky Star Casino operates under international gaming license № 8048/JAZ 2018-040, issued in Curaçao.
This Privacy Policy complies with:
- General Data Protection Regulation (GDPR)
- Local data protection laws applicable in Côte d’Ivoire
- Anti-money laundering (AML) and responsible gambling frameworks
9. ✉️ Contact Information
For privacy-related inquiries or to exercise your data rights:
- 📧 Email: [email protected]
- 📞 Phone: +1 (123) 456-75-90
- 🌍 Languages Supported: French & English
- 🕐 Support Hours: 24/7
10. 🔄 Changes to This Privacy Policy Lucky Star
This Privacy Policy may be updated to reflect changes in law or platform features. All updates will be posted on this page, and users will be notified via email or in-app message if major changes occur.
Last updated: March 2025
Thank you for trusting Lucky Star Casino Côte d’Ivoire. Your privacy and security are our top priorities.